On site or at the shop?
We clean area rugs two ways. Many everyday rugs can be cleaned in your home along with the carpet. Others do better at the shop: we take them, clean them there and bring them back. The shop is usually the better choice for hand-knotted, heavily soiled or pet-damaged rugs, and for rugs that need to dry flat away from foot traffic.
Why do rugs need their own care?
A rug is not wall-to-wall carpet. Hand-knotted wool holds a surprising amount of fine grit at its base, which wears the fibers every time someone walks on it. Natural dyes can bleed if a rug gets too wet or is cleaned with the wrong product. Fringe is part of the rug's foundation, not decoration. We look at the fiber, dyes, backing and fringe before choosing how to clean it.
Silk, wool and fine rugs
Silk can lose its sheen, bleed or change shape if it is cleaned like wool, so we test first and use the gentlest method that will clean it. Oriental and Persian rugs get a dye test, gentle cleaning and flat, even drying. We roll and protect a rug for the trip to the shop and lay it back where it belongs.
Pet urine and rugs after a leak
Pet urine soaks through a rug's foundation and can leave odor long after the spot looks clean. At the shop we can flush urine out of the whole rug rather than treating the surface. Old damage can change a rug's color, and we tell you what to expect before we start.
If a rug was caught in a leak, get it off the wet floor as soon as it is safe to. Rugs soaked by floodwater from outside need careful cleaning, and some cannot be saved. For the house itself, see water damage restoration.
How are rugs priced?
Area rugs are quoted on site or at pickup, because size, fiber and condition all matter. Like carpet cleaning, rug cleaning is taxable in Texas, and the quote will show the sales tax. Ask for a quote on our pricing page or call or text any time.